How Does Storage Work?


How does self storage work?

Contact Charters Towers Self Storage so that we can provide you with information on the best solution for your storage needs. The check-in process takes approximately 30 minutes. We show you the storage unit, complete a storage agreement (you will need to provide photo ID), book your move-in date and start moving in. Access is available to your unit during the advertised access hours of 6am to 8pm, 7 days a week. You lock it, you keep the key.

What size storage unit do I rent?

Based on past experience I can provide a reasonably accurate estimate on the size unit you will require. However the Space Calculator is an excellent tool to assist in calculating your requirements.

How do I gain access to my storage unit?

Access is available via your individual PIN code at the front gate between the hours of 6am to 8pm, 7 days a week. Office hours are 9am to 12noon, Monday to Friday. However if you need to contact me outside of these hours please phone 07 4787 2518.

How long can I store my items?

You can rent a storage unit for a minimum time of one month. As long as your rent is paid up to date you can rent for as long as you require. When it comes time to move out all you need to do is send an email/letter giving 7 days notice. It is as simple as that.

How do I pay for my storage unit?

Your monthly rental fee is due in advance. This is paid on check-in by EFTPOS or cash. Each month, 7 days before your due date we send an invoice via email, post or SMS. You can pay by internet banking, pre-arranged credit card authority, credit card over the phone, cash or cheque.

Where can I buy packing boxes?

Charters Towers Self Storage has a range of packaging supplies including boxes, packaging tape, packaging tape dispenser guns, bubblewrap, butchers paper, furniture covers, acid-free tissue paper, padlocks, carry bags, utility rope and packing knives.

How can I find help with packing and moving?

There are currently two businesses based in Charters Towers. Please phone me for details.

What can't I store?

You cannot store anything that is hazardous, dangerous, illegal, stolen, perishable, environmentally harmful or explosive. This includes petrol, compressed gasses, acid, toxic or biological waste, corrosives, fertilizers, paint, cleaners, asbestos, fireworks, weapons or ammunition.

Do I give Charters Towers Self Storage a key to my unit?

No. You lock your unit and you keep the key.

What happens when I want to move out?

When it comes time to move out all you need to do is send an email/letter giving 7 days notice. Once your unit has been vacated, close the door and remove your lock. Please phone to confirm that your unit is vacant. It is as simple as that.


Storage NeedsHow to get the most out of your storage at Charters Towers Self Storage

Selecting a Storage Space

Discuss your needs with Susan at Charters Towers Self Storage to ensure that you only pay for the storage you require. An efficiently packed small space will cost less than a larger space. However, if you need to access your storage space frequently, a well organized larger space with racks may be more convenient.

Planning your Storage Space

Larger heavy items that you can stack other goods onto are generally stored at the back of the space. Work forward and upwards with lighter, fragile items. Store goods you will need to access at the front of the space or leave a walkway to the rear if necessary. Using professional storage cartons and accessories gives maximum protection and makes storing and unpacking easier and safer.

How much will a storage unit hold?

At Charters Towers Self Storage we have 10 different sized units available for rental, ranging in size from a 1.0 metre x 1.0 metre locker to the largest size – 6.0 metre x 3.0 metre. As an example the unit sizes listed here provides a guide for your requirements.

  • 1.5 x 3 metre space holds 2-3 rooms
  • 3 x 3 metre space is ideal for a small home or a two bedroom apartment
  • 6 x 3 metre space is suitable for a larger home. It would also suit a commercial customer who requires archive storage or would be ideal for tradesman’s equipment.
The Storage Agreement

Let’s make things legal. At Charters Towers Self Storage we are serious about providing a clean, secure storage space for your goods. Charters Towers Self Storage is a member of the Self Storage Association of Australia and uses the Standard Self Storage Agreement to protect you the storer and ourselves. It is an important legal document.   Photo ID will be required, a current Driver’s Licence, Adult Proof of Age Card or a passport is sufficient.

Some things are just not meant to be stored

Anything hazardous, dangerous, illegal, stolen, perishable, environmentally harmful or explosive goods cannot be stored at Charters Towers Self Storage.

Insurance – now that's a good idea

The goods you have stored at Charters Towers Self Storage are yours and as such remain your responsibility. Charters Towers Self Storage recommends that you continue to insure your goods whilst in storage, just the same as you would insure them under a contents policy whilst they are in your house. Check with your insurance company to determine if they will still insure your goods whilst in storage. If not, Charters Towers Self Storage can provide Customer Goods Insurance through AON Risk Services. The cost is $8.00/$10,000.00 per month and can be paid with your storage rental each month.

Paying for your storage

There are many different payment options. We have EFTPOS to process Visa, MasterCard and debit cards. You can pay cash at the facility or transfer funds via internet banking. We can automatically deduct your credit card each month or you can pay over the phone with a credit card. Cheques are also accepted.

Storage rental is paid one month in advance.


How to pack – saving time and money

Charters Towers Self Storage stock a range of packaging supplies that will help protect you goods whilst in storage.

    • large cartons (often referred to as removal cartons or tea chests)
    • small cartons (referred to as book/wine cartons)
    • plasma screen cartons
    • packing paper
    • acid free tissue paper
    • bubblewrap
    • packaging tape and dispenser guns
    • marking pens
    • furniture covers for king, queen and single mattresses
    • dining chair covers
    • covers for single and 3 seat lounge chairs
    • carry bags

Fill all cartons to capacity. A bulging or partially filled carton is awkward to stack in a storage space. BIG IS NOT ALWAYS BEST. For example heavy items like tools or books should be packed into small cartons so they are easy to lift. Books should be packed flat, not on their spines. Packing and labeling cartons room by room makes the unpacking much easier.


All items of furniture should be emptied of all contents before removal. Pack your clothing and personal items into strong cartons with some cedar balls/moth balls or similar for protection. Take apart any pieces of furniture, for example remove the legs from tables and beds. This makes the items easier for removal and saves on space in the storage unit. Be sure to vacuum underneath the cushions of your lounge furniture for any food crumbs so as not to attract any vermin whilst in storage.

Cover all furniture with plastic sheeting.

Avoid stacking or leaning furniture against the outside walls.

If you stand mattresses on their side, “prop” them up so they stand straight. They may tend to bend out of shape and become lumpy.

Breakables – kitchenware, glassware

Pack out the bottom of the carton with a layer of packing paper. Wrap fragile items individually in packing paper (avoid newspapers as they are messy and will possibly stain). Nest cups and bowls, stand plates, saucers, platters, casseroles on their edges. Fill any gaps in the cartons with packing, for example scrunched paper or linen. This will keep your fragile items well protected and prevent them from moving around in the cartons whilst in transit. Label all cartons containing fragile items so as to avoid storing heavy items on top of them.


Fridges, freezers and other white goods should be thoroughly DRY and CLEAN before storing. Whilst in storage the door should be secured slightly ajar. A deodorizer placed inside fridges and freezers is recommended to maintain freshness. Do not place items inside as the shelves and linings can be easily marked or damaged.

Drain water from washing machines and hoses. Tape hoses to the back of the machine.


Storing of foodstuffs is not recommended particularly items that may leak, smell, perish or attract insects and rodents to your unit.

Books and documents

Place books flat to protect their spines. Do not place boxes directly on a floor. Books are heavy so pack in smaller cartons for easy lifting. Line all book cartons with plastic to prevent moisture and mould (rubbish bags make good liners).

Mirrors and Paintings

These items should be protected by packing material for example bubblewrap or in a picture-pack carton. Store them on their edges in an upright position – never lay them flat.

Metal Items

Wrapping silver in NON ACID tissue paper or plastic bags can help reduce tarnishing. Wipe chrome or cast iron with a little machine oil to help retard rust.

Stereos, Televisions, DVD's and Computers

Your electrical equipment is very sensitive and should be handled with care. The original boxes are ideal to repack in. However wrapping items individually in bubble-wrap, packing them into cartons and sealing the top will offer protection for your electronic items. Remember to use some packing paper or linen in the bottom and top of the cartons to provide extra protection for the contents. This will also reduce movement whilst in transit. Ensure that you close down your computer properly before storing. Masking tape is a great tool for labelling the ports. Make a note of your “system data”. Complete a back-up on a hard disc before storing and keep the back-up off site. Adding a couple of silica gel sachets to the cartons before sealing can help to reduce the moisture.

If you still have a vinyl record collection then pack them on their edges into cartons to prevent warping.

Battery operated appliances and toys

To avoid damage from leaking batteries we recommend that you remove all batteries.

Mowers and other machinery

Drain the fuel and oil from all machinery. This reduces the risk of leakage, spillage and damage to other goods in your space. Petrol and oil left in machinery are also a fire hazard.

Gas Bottles

These cannot be stored in your unit.


Once you have booked your storage space you can start planning for the big move.

  • Arrange for the disconnection and reconnection of services

    • Electricity
    • Gas
    • Telephone

    Cancel any regular deliveries

    • Newspapers
    • Milk
    • Water
  • Change of Address notifications

    • Post Office – arrange for the redirection of your mail
    • Electoral Office
    • Motor Vehicle Registration
    • Driver’s Licence
    • Australian Tax Office
    • Banks/Credit Unions
    • Financial Advisors
    • Insurance Companies (house and contents, motor vehicle, health insurance and life assurance)
    • Superannuation Companies
    • Schools/Colleges/Universities
    • Department of Social Security (pension/family payments)
    • Medicare
    • Club Memberships
    • Subscriptions to magazines
    • Local Council for rates notices and dog and cat registration.